Refund Policy

This policy explains when we refund subscription payments for the Surely Placed job marketing service. It forms part of our Terms of Service.

1. Before your resume call

If you cancel before your resume or CV call with our expert takes place, we refund your first monthly payment in full. Email contact@surelyplaced.com from the address you subscribed with.

2. After work has started

Once your resume expert has started work, the current month’s payment is not refundable. You can cancel at any time to stop future payments, and we keep working until the end of the period you have already paid for.

3. Volume shortfall

If we submit fewer than 1,000 Relevant Applications in a marketing cycle, we keep applying at no extra charge until we reach 1,000 for that cycle, as set out in the volume guarantee in our Terms of Service. This continued work replaces a cash refund for a shortfall.

4. Duplicate or mistaken charges

If you were charged twice for the same period, or charged after cancelling, we refund the extra payment in full once we confirm it.

5. How refunds are paid

Approved refunds are issued through PayPal to the original payment method, normally within 5 business days of approval. Your bank or card provider may take longer to show the credit. Disputes raised through PayPal are also handled under PayPal’s own policies.

6. Success fee (US only)

The US success fee is invoiced separately and is governed by section 7 of our Terms of Service.